A.STRATEGIC PLANNING
Strategic planning is the process of selecting the organization's objectives, the determination of policies and programs necessary to achieve certain goals in order to achieve goals, and determination methods need to ensure that policies and these strategic programs accomplished
many organizations are now realizing the importance of strategic planning for development and long-term health for the organization. managers have found that by defining the mission of his company in particular, they are easier to direct and focus its activities. so, the company can function better and more responsive to a changing environment
B.OPERATIONAL PLANNING
Operational planning is the process of assuring that specific tasks are carried out effectively. An operational planning is a subset of strategic work plan. An operational plan is the basis for, and justification of an annual operating budget request. Therefore, a five-year strategic plan would need five operational plans funded by five operating budgets.
Operational plans should be prepared by the people who will be involved in implementation. There is often a need for significant cross-departmental dialogue as plans created by one part of the organisation inevitably have implications for other parts.
Selasa, 25 Oktober 2011
Selasa, 11 Oktober 2011
How to motivate your staff
Name: adnan madya
Class : hotel management PBU7
Nim :2011145007
There are many ways you can use to motivate your staff. ways that you can use are:
1. Treat them as individuals, not merely as necessary cogs in a wheel. Remember their personal problems, find appropriate times to ask how they or their families are, how the big event went, whether the problem got fixed.
2. Acknowledge their contributions. Let them be confident that when you pass their suggestions and contributions up the chain of command you will acknowledge the members of your team as the source.
3. Take time for them. When a supervisee comes to you, stop what you are doing, make eye contact. If you can't be interrupted, immediately set up a later time when you will be able to pay full attention to them free business management books free download business ideas. Otherwise people may feel that they are bothersome to you, and you may someday find yourself wondering why no one tells you what is happening in your own department.
4. Let them know that you see their potential and encourage their growth. Encourage learning. Help them to take on extra responsibility, but be available to offer support when they are in unfamiliar territory.
5. Explain why. Provide the information that will give both purpose to their activities and understanding of your requirements.
6. Let them work to their strengths. We all like to feel good about our work. If we can do something that we do well, we will feel proud. If you believe supervisees need to strengthen areas of weakness, have them work on these, too, but not exclusively.
7. Praise in public, correct in private. nothing undermines morale as effectively as public humiliation.
8. Set reasonable boundaries, and empower your supervisees to set theirs. Once set, respect them. This is not a challenge to your power, it is their right as human beings.
Class : hotel management PBU7
Nim :2011145007
There are many ways you can use to motivate your staff. ways that you can use are:
1. Treat them as individuals, not merely as necessary cogs in a wheel. Remember their personal problems, find appropriate times to ask how they or their families are, how the big event went, whether the problem got fixed.
2. Acknowledge their contributions. Let them be confident that when you pass their suggestions and contributions up the chain of command you will acknowledge the members of your team as the source.
3. Take time for them. When a supervisee comes to you, stop what you are doing, make eye contact. If you can't be interrupted, immediately set up a later time when you will be able to pay full attention to them free business management books free download business ideas. Otherwise people may feel that they are bothersome to you, and you may someday find yourself wondering why no one tells you what is happening in your own department.
4. Let them know that you see their potential and encourage their growth. Encourage learning. Help them to take on extra responsibility, but be available to offer support when they are in unfamiliar territory.
5. Explain why. Provide the information that will give both purpose to their activities and understanding of your requirements.
6. Let them work to their strengths. We all like to feel good about our work. If we can do something that we do well, we will feel proud. If you believe supervisees need to strengthen areas of weakness, have them work on these, too, but not exclusively.
7. Praise in public, correct in private. nothing undermines morale as effectively as public humiliation.
8. Set reasonable boundaries, and empower your supervisees to set theirs. Once set, respect them. This is not a challenge to your power, it is their right as human beings.
Selasa, 04 Oktober 2011
study case on management policies:
name: adnan madya
class: hotel management PBU7
A kitchen staff in a 5-star hotel found to carry the hotel's beef weighing 200gr. Incident is known after a routine security inspection conducted after working hours ended. Staff who are found to carry the meat was immediately taken to the HRD room for questioning by the assistant manager. After questioning and the staff has to explain everything, Assistant managers and HRD directors and managers immediately called a meeting to determine what the appropriate sanction for such dishonorable behavior. Events such as this should be taken seriously, there needs to direct the handling of the HRD director, manager and assistant manager. After the meeting ended, the HRD director decided that the appropriate sanctions for staff who are found to bring home the hotel's property is to be given Repliment II. With the existence of an incident like this can be a lesson for all staff and incidents like this will not happen again
Langganan:
Postingan (Atom)